Tenant Services

Electricity

Duke Power Company - www.dukepower.com
  • 24-hour Customer Service Line: 1-800 777-9898
  • Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit and/or a letter from a previous power company.
  • To turn on new service (Open An Account): click here
  • To transfer service: click here
  • To close an account: click here
  • Automated Payment Plan (APP): click here
  • Equal Payment Plan (EPP): click here
  • Payment Locations (for payments only): click here

Natural Gas

Piedmont Natural Gas Company, Inc. - www.piedmontng.com
210 Charlois Blvd.
Winston-Salem, N.C. 27103

  • 24-hour Customer Information Center: 1-800-752-7504
  • Deposit required and varies depending on type of service and anticipated usage.
  • Piedmont Natural Gas Billing Questions: click here
  • Automated Payment Plan (APP): click here
  • Equal Payment Plan: click here


Propane

Suburban Propane- www.suburbanpropane.com
3100 N Liberty Street
Winston Salem, NC 27105-4107
336-767-6891


Water & Sewer

Winston-Salem/Forsyth County - www.cityofws-utilities.org/residential.htm
City / County Utilities
City Hall Building
Main Street
Winston-Salem, NC 27101

  • Customer Service: 8 am to 5 pm, Monday thru Friday: 336-727-2355
  • If you choose to request new service by telephone or fax, make sure you have the following information:
    • Tax identification number or social security number.
    • Your landlord's name and the date your rental agreement began.
    • Previous mailing address, if applicable, and new mailing address.
    • Address for service
  • A non-refundable service fee of twenty dollars ($20) will be charged to all customers requesting water and wastewater service.
  • All customers may be subject to a credit evaluation to determine if a deposit will be required for service activation. Based on the result of the credit evaluation, a security deposit of up to $150 may be required.
  • Emergencies after hours, nights, and weekends: 336-727-2345
  • Septic tank information: 336-703-3225

Telephone & DSL Internet Services

Local telephone service is primarily provided by Bell South. Other telephone companies do operate in the local market.


Cable TV & Internet Services

The primary cable television provider is Time Warner Cable. The following offices provide service:
  • 1410 Trade Mart Blvd., Winston-Salem, NC 27127
    Office Hours-8:00am-6:00pm Monday-Friday/9:00am-1:00pm Saturday
    Customer Service: 785-3390
    (8:00am-6:00pm Monday-Friday/9:00am-1:00pm Saturday).
  • 144 N. Cherry St., Kernersville, NC
    Office Hours-8:30am-5:00pm Monday-Friday
  • 118 East State Ave., High Point, NC 27262
    Office Hours-8:00am-6:00pm Monday-Friday/10:00am-4:00pm Saturday Customer Service: 886-4195
    (8:00am-5:00pm Monday-Friday/10:00am-4:00pm Saturday)
    Repair Service: 886-5100 (24-hours a day)
  • There will be an installation fee and first month's charge to be paid at the time of hookup. Installation is By Appointment Only. Charges vary depending on the type of service.
  • Sign up online: click here
Other Cable providers in the area include:


Garbage Collection

Winston-Salem Sanitation Division - www.ci.winston-salem.nc.us/sanitation/
City Hall Building
Main Street
Winston-Salem, NC 27101
  • Customer Service: 336-727-2638
  • All garbage and household trash should be stored in metal or plastic containers which have tight fitting lids and two handles. The maximum number of containers city crews will empty are three (3) 32-gallon cans or four (4) 20-gallon cans or one (1) 96 gallon roll-out container. Garbage is collected from the backyard of a residence once a week.
  • Dead animal removal. 336-727-2638. The city provides dead animal collection Monday through Friday from 8am to 2pm and on Saturdays from 8am to 12 noon.
  • If your home is outside the city limits you will have to contact a private trash collection service.
  • Bulky Item collection: Click here

Driver License Offices
www.dmv.dot.state.nc.us

  • New to North Carolina: Click here
  • Moving Within North Carolina: Drivers must notify the DMV of all address changes within 60 days after the change occurs. You must visit a driver license office within the time period to obtain a duplicate license reflecting your new address. Click here for a list of the DMV offices.
Offices that issue Driver Licenses include the following:
  • 3637 N. Patterson Ave., Winston-Salem
    336.761.2259
  • 2001 Silas Creek Parkway, Winston-Salem
    336.761.2258
  • 650 Francis St., High Point
    336.884.1003
  • 910E S. Main St., Kernersville
    336.993.5651

Vehicle Registration


N. C. Dept. of Motor Vehicles
1100 New Bern Ave.
Raleigh, N.C. 27699
  • New to North Carolina: Click here
  • Moving Within North Carolina: You must inform the NC DMV of a change of address within 60 days. The Change of Address Form (MVR-24A) is available online. Just click here for a copy.
  • 24-hour Customer Service Line: 919-715-7000
Offices that issue Vehicle Registration include the following:
  • 1127 Silas Creek Parkway, Winston-Salem
    336.725.2795
  • 667 Peters Creek Parkway, Winston-Salem
    336.725.7060
  • 1325 E. Hwy. 66 South, Kernersville
    336.993.5226

Change of Address Form


U.S. Postal Service


Useful Links


Customer Service Inquiry

Have a question or need assitance with any of our services? We're here to help! Click the button below to drop us a line.

Contact Us

Maintenance Requests

In accordance with your residential rental agreement all non-emergency requests are to be made in writing. You may come by our office during normal office hours, mail in your request or you may use our convenient online tenant portal to create and submit a request online. Click the button below to get started.

For Telephone Assistance for Resident Maintenance Issues:
While we request that maintenance request be made in writing, if there are reasons you need telephone assistance please contact your Property Manager of Customer Service Representative using their DIRECT LINE found in our company directory or call 336-722-1834 and press 1 for customer service, then press 2 for our maintenance request line. After Hours Emergency contact number is 336-659-3018.

A password is required to login to the Tenant Portal. If you do not already have one, you can request one here.

Request Maintenance

Utility Information

We realize setting up your utilities in the middle of the moving process can really be a hassle. So, we have gathered a list of the local areas utility service providers to make it a bit easier on you.

View Utilities