For Non-Emergency Maintenance Issues: Best Approach is using the Maintenance Rrequest Form in the Tenant Portal.
For After Hours and Weekend Emergency Maintenance Issues: Best Approach is to call 336-659-3018.
For Customer Service Issues: Best Approach is to use the Customer Service Request in the Tenant Portal. There is also a Customer Service Inquiry Form below.
When calling our office: the best approach is to USE THE DIRECT LINE of your Property Manager or Customer Service Representative. These are found in our Company Directory on this web site.
During the winter please help us to keep your home more safe and comfortable and to prevent pipes from freezing: Have your heat turned on before cold weather arrives. If you have OIL HEAT- YOU MUST KEEP YOUR OIL TANK ON A KEEP-FILLED BASIS with an oil company. You will be charged for service calls if you fail to do so. NEVER USE YOUR STOVE TO HEAT YOUR HOUSE! Keep as much heat as possible in areas where pipes may freeze. LEAVE A LITTLE WATER RUNNING ON NIGHTS WHEN THE TEMPERATURE IS DROPPING LOW. Make sure the crawl space door is closed tightly under the house. Please be aware of any fire hazards in or around your home and notify our office if there is anything which requires our attention.
ALL OF OUR HOMES AND APARTMENTS SHOULD HAVE WORKING SMOKE DETECTORS. Please make sure the property in which you are living has a working smoke detector on each level of the house, condominium, or apartment. If you do not have a smoke detector in your home please contact our office immediately. We will have a smoke detector installed. Please do not move in until a detector has been installed. You are responsible for regularly testing the smoke detectors and keeping good batteries in the detector if battery powered and keeping power on in your home. You are also responsible to immediately report to our office if the detector is not working properly.
Customer Service Inquiry
Have a question or need assitance with any of our services? We're here to help! Click the button below to drop us a line.
In accordance with your residential rental agreement all non-emergency requests are to be made in writing.
You may come by our office during normal office hours, mail in your request or you may
use our convenient online tenant portal to create and submit a request online. Click the button below to get started.
For Telephone Assistance for Resident Maintenance Issues:
While we request that maintenance request be made in writing, if there are reasons you need telephone assistance please contact your Property Manager of Customer Service Representative using their DIRECT LINE found in our company directory or
call 336-722-1834 and press 1 for customer service, then press 2 for our maintenance request line. After Hours Emergency contact number is 336-659-3018.
A password is required to login to the Tenant Portal. If you do not already have one, you can request one here.
We realize setting up your utilities in the middle of the moving process can really be a hassle. So, we have gathered a list of the local areas utility service providers to make it a bit easier on you.